Client Care Process
We use our proven process to find our clients the best available candidates.
Obtain a Detailed Description of the Person You Want to Find
Our desire is to be your partner and to do so, we must fully understand your needs. We can only do this by taking the time “up front” to completely understand the need and Reduce the time to fill the Role and reduce your "Lost Opportunity Costs" caused by having open positions.
After we have been engaged to assist you in finding the right person, we will contact the Hiring Manager as well as the Human Resources Representative to fully discuss and understand this need.
A complete written description of the role or roles will be prepared and then is shared with the client for any corrections or additions. After the search parameters are approved, we then assign it to one of our Search Professionals.
Assignment of a Search Professional
After the Search parameters are approved, the search for the best available candidates is assigned to a Search Professional. The Search Professional will then contact the Hiring Manager as well as the Human Resources Representative to gather more detailed information about the role as well as the hard and soft skills that the successful candidate will possess.
Searching for and Qualifying Candidates
Our searches for highly qualified and sought after candidates is an ongoing process. We use many different resources including our database of candidates, our network of contacts, candidate referrals, our web site as well as other nationally recognized web sites. This process will continue until a sufficient group of candidates is developed.
With the assistance of our clients Pinnacle Placement Group will develop a set of pre-screening questions that will be asked of each candidate during the telephone screening process to find a few highly qualified candidates. The answers to the screening questions will be submitted with the résumé or executive summary.
Submission of Qualified Candidates
Because we value our relationships with our partner clients, our commitment to them is that we will personally contact each potential candidate PRIOR to our clients being provided with any résumé. We will not abuse our relationships with our clients by submitting candidates for the sake of submitting candidates.
After a candidate is submitted for consideration, our Search Professional will contact the Hiring Manager and the Human Resources Representative to determine the interest that a client has in pursuing a candidate. We will establish a date and time to discuss the candidate and their qualifications for the position. Constructive follow up and feedback in a timely manner is crucial throughout the hiring process.
Telephone Interview Between the Client and the Candidate
If you, as the Client, wish to pursue a Candidate, we will also contact the candidate to determine their interest in pursuing a position. If both parties, the Client and the Candidate, agree to move forward, we will assist in establishing a date and time for both parties to speak about the role and their qualifications.
We suggest that the Hiring Manager and the Human Resources Representative schedule a 25 minute to one hour conference call with the Candidate. This provides the Hiring Manager and the Human Resources Representative the opportunity to explore the background, experience, and opportunity to better understand what is on the résumé. It also offers the Candidate the opportunity to fully understand the exact role requirements from the view of the Hiring Manager.
Our Search Professional will act as the intermediary for scheduling the date and time for the telephone interview. We will provide full contact information at this time to the Client as well as to the Candidate.
We Follow up with the Client and the Candidate
Constructive follow up and feedback in a timely manner is crucial throughout the on boarding process. Our commitment is to follow up with our Clients and the Candidates that are interviewed, whether on the telephone or in-person, within one (1) hour for feedback from both parties.
If the Client and the Candidate wish to continue the process, an In-Person interview will be scheduled. Our Search Professional will assist, if requested by the client, in coordinating all arrangements for the In-Person visit. All travel expenses are paid by the client.
We Follow up with the Client and the Candidate
After an In-Person interview has been held, we will again contact the Client and the Candidate to obtain feedback and a commitment from both parties to move forward in the process.
After the Candidate has been selected, we prefer be involved in the negotiations of an offer. Offers are normally presented in verbal form first. After the acceptance of the verbal offer a written offer is issued. We require that we receive copies of the written offer and the acceptance letter for our files.
No Search will be started without a Search Agreement that has been approved and signed by an authorized signer for the client and Pinnacle Placement Group Incorporated.
Contact us via email at Info@PinnaclePlacementGroup.com or via telephone, 770-422-2152 or 770-740-0494.